1. SHIPPING OPTIONS
Where does SALOUR ship?
We're a young business, so in these early days we're only shipping to New Zealand and Australia. Watch this space for worldwide shipping!
How much does shipping cost?
New Zealand $7.95
Australia $24.95
2. TRACKING & DELIVERY
Can I track my order?
Yes. You will be sent an email containing your tracking number as soon as your order has been sent.
3. IMPORTANT INFORMATION
- We currently send items to New Zealand and Australia only.
- Order processing takes up to two working days.
- On New Zealand public holidays, processing time can increase up to 3 working days.
- Orders are sent with no signature required.
- We do our best to get orders to our customers as soon as possible. Unfortunately, SALOUR is not in control of shipping once the item is in the hands of the courier, and therefore cannot be responsible for delays after the item has been dispatched.
4. RETURNS & EXCHANGES
We want you to love your SALOUR garments like you love your best friends. If something isn't quite right, we'll do everything we can to help.
We’re happy to accept returns on bras and sleepwear within 30 days of purchase for a store credit or exchange of size. A store credit will be given for the value of the item only, exclusive of the shipping fees. Refunds are available on bras and sleepwear within 14 days of purchase.
Due to hygiene reasons, we are unable to accept returns on bodysuits and briefs so please take extra care when choosing these items.
5. RETURNS POLICY
- To be eligible for return, garments must be in the original condition with swing tags attached, unwashed and unworn.
- All return shipping costs are the responsibility of the customer unless the item is deemed as faulty. Tracking is also the responsibility of the customer, we strongly suggest a traceable shipping method when returning items.
- Original shipping charges (if applicable) are non-refundable.
- Please allow 3 days for returns and exchanges to be processed once received.
- We do not exchange or refund items for general wear and tear or mis-use. Our products are delicate, please ensure you follow all care and wash instructions to get the maximum life out of your garment.
6. FAULTY ITEMS
We pride ourselves on providing high quality garments. Please contact our customer care team by emailing hello@salour.com within 48 hours of the item arriving. Please include your full name, order number, a detailed description of the fault and a photo.
7. ARRANGE A RETURN
Please email hello@salour.com with your name, order number and details on the contents of your return. Our customer care team will respond with a returns number and returns address. Please send your return, along with a note that includes your full name and returns number, back to us with the address provided.
We recommend using a trackable method to ensure safe delivery. Once your returned item(s) have been processed, we will be in touch with an email to confirm your refund or exchange.