Refund policy

We want you to love your SALOUR garments like you love your best friends. If something isn't quite right, we'll do everything we can to help. 

We’re happy to accept returns on bras and sleepwear within 30 days of purchase for a store credit or exchange of size. A store credit will be given for the value of the item only, exclusive of the shipping fees. Refunds are available on bras and sleepwear within 14 days of purchase.

Due to hygiene reasons, we are unable to accept returns on bodysuits and briefs so please take extra care when choosing these items.


RETURNS POLICY

  • To be eligible for return, garments must be in the original condition with swing tags attached, unwashed and unworn.
  • All return shipping costs are the responsibility of the customer unless the item is deemed as faulty. Tracking is also the responsibility of the customer, we strongly suggest a traceable shipping method when returning items.
  • Original shipping charges (if applicable) are non-refundable.
  • Please allow 3 days for returns and exchanges to be processed once received. 
  • We do not accept, exchange or refund items for general wear and tear or mis-use. Our products are delicate, please ensure you follow all care and wash instructions to get the maximum life out of your garment. 


FAULTY ITEMS

We pride ourselves on providing high quality garments. So, if you believe your item is faulty, please contact our customer care team by emailing hello@salour.com within 48 hours of the item arriving. Please include your full name, order number, a detailed description of the fault and a photo. 

 

ARRANGE A RETURN

Please email hello@salour.com with your name, order number and details on the contents of your return. Our customer care team will respond with a returns number, and returns address. Please send your return, along with a note that includes your full name and returns number back to us with the address provided.

We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm your refund or exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.